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Authorised Signatories & Account Users
Administration Authority
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Authorised Signatories & Account Users
What is an Authorised Signatory?
An Authorised Signatory is an individual appointed to your account to exercise your rights, authorise changes to and generally control your Tyro Services, and apply for and accept Tyro Services on your behalf. Subject to your Administration Authority and certain limited exceptions, they can take any action in connection with your account.
An Account User is an individual appointed to your account with more limited permissions, specifically in relation to your Tyro Bank Accounts, to access, view, operate and transact on those accounts. For example, they can login to the Tyro App and Portal, view balances and obtain statements for your bank accounts. They cannot change bank account details, close the account, or add or remove Authorised Signatories or other Account Users.
Who can be an Authorised Signatory?
A Director is typically the owner of the business and will be able to perform all functions in the Tyro App and Portal as well as authorise any changes to the account.
An Authorised Signatory is someone that is authorised to control the EFTPOS/ Ecommerce facilities and are authorised to perform all functions and make changes to the account. They are also able to login to the Tyro App, view balances and obtain statements.
An Account User is able to login to the Tyro App, view balances and obtain statements. Account Users cannot change bank account details, close the account, or add or remove Account Users or Authorised Signatories.
What is the difference between an Authorised Signatory and an Account User?
An Authorised Signatory has broad authority to exercise your rights and control your accounts (see ‘What is an Authorised Signatory?’ above).
An Account User has more limited authority, specifically in relation to your Tyro Bank Accounts (see ‘What is an Account User?’ above).
The table below summarises at a high level the different functions of your Authorised Signatories and Account Users.
Summary of functions under an Administration Authority:
How do I add an Authorised Signatory or Account User?
You can add an Authorised Signatory or Account User by following the below instructions:
- Log in to the Tyro Portal at https://merchant.tyro.com
- Select Forms from the bottom left-side menu of the Tyro Portal and download the Add/Remove Authorised Signatories and Administration Authority form
- Complete the required information
- The completed form must be signed by existing Authorised Signatories
- Two signatures are required if there is more than one existing Authorised Signatory on the business
- Email the completed form to cs@tyro.com
How do I remove an Authorised Signatory or Account User?
You can remove an Authorised Signatory or Account User by following the below instructions:
- Log in to the Tyro Portal at https://merchant.tyro.com
- Select Forms from the bottom left side menu of the Tyro Portal and download the Add/Remove Authorised Signatories and Administration Authority form
- Complete the required information
- The completed form must be signed by the Authorised Signatory being removed, as well as another existing Authorised Signatory on the account
- Email the completed form to cs@tyro.com
Administration Authority
What is Administration Authority?
Your Administration Authority is the number of Authorised Signatures or Account Users required to exercise certain functions on your account. Your Administration Authority may be:
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‘Any to Sign’ – any one of your Authorised Signatories or Account Users may exercise their functions alone; or
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‘Two to Sign’ – only two Authorised Signatories or Account Users acting together may exercise their functions.
If you do not select an Administration Authority, the default Administration Authority is ‘Any to Sign’
There are limited exceptions to your Administration Authority. Despite your Administration Authority, if you have more than one Authorised Signatory, the number of Authorised Signatories required to perform certain functions is specified in:
How do I change Administration Authority?
You can change your Administration Authority by Authorised Signatories using the following options:
*Note – if you are changing your Administration Authority from ‘Two to Sign’ to ‘Any to Sign’, you must use a form (Option 2 below) signed by two Authorised Signatories.
Option 1: Tyro Portal (switching from Any-to-Sign to Two-to-Sign)
- Log in to the Tyro Portal (https://merchant.tyro.com)
- Select Business Details from the bottom-left My Organisation menu
- Beside the applicable ABN, select Update Authorisation
- Select Two-to-Sign and submit
- Complete multi-factor authentication
- Done – changes take effect immediately. All Directors and Authorised Signatories will be notified of the change via their nominated email address
Option 2: Forms
- Log in to the Tyro Portal (https://merchant.tyro.com)
- Select Forms from the bottom-left My Organisation menu and download the Add/Remove Authorised Signatories and Administration Authority form
- Complete the required information
- The completed form must be signed by existing Authorised Signatories:
- If switching from Two-to-Sign to Any-to-Sign, TWO Authorised Signatories are required
- If switching from Any-to-Sign to Two-to-Sign, ONE Authorised Signature is required
- Email the completed form to cs@tyro.com
Additional Support
If you require any further assistance, our local support team is available for general enquiries on 1300 00 TYRO (8976) from 7am – 9pm (Sydney time), 7 days a week. For critical issues outside these hours, simply dial our support number and select the emergency support option.
Related
How do I create a System Administrator user?
System Administrator user permissions are automatically granted to Authorised Signatories and Account Users. To grant these roles, you must follow the above instructions for How do I add an Authorised Signatory or Account User?
Once the completed form has been processed by our team, the new Authorised Signatory or Account User will receive an email to setup their Tyro credentials which are used to login to all Tyro services.
For more information, and a full list of Tyro Portal & Tyro App user role permissions, see help article What are the different Tyro user roles?
